Rigging Help

After the character rigs fell through i tried asking around to see if anyone might be able to fix the problems that we have been having. As i know we are now near the end of the term everyone is now stressed with getting there own work done. I messaged Clym to see if he might be able to help. The next day he replied saying that he would see what he could do and within half an hour he had changed the smile blendshape control. The difference between Laura's smile to Clym's was massive, i was so happy with what Clym has managed to do and clarified that there was nothing wrong with my modelling as Laura said that there was to many vertexes to do the blendshapes properly, but Clym never found that to be a problem. Sadly Clym said that he would not be able to do anything more for us as he has so much work to get on with.
Here is The blendshape which Laura done for us, this is the smile to its highest point. As you can see this looks incomplete, the cheeks do not move with the smile so her cheeks now look like they have dropped.
And here is what Clym done for us within half an hour, as you can see, the smile has been completed to a much higher standard. The cheeks move with her mouth which makes a massive difference to the results.

This actually made me more upset knowing the standard that my characters could have been if only they were done properly. I felt so passionate about my characters and as it has come to a dead end i also feel the same.